Morpheus doesn't see the M7 when I try to connect to it
If you're not seeing the M7 show up in your Bluetooth devices list when trying to connect to it, then it's generally caused by one of three things:
You don't have the M7 in the correct place across your chest and/or you don't have good skin contact
You have paired the M7 directly to the phone or to another app (or someone else nearby you has it paired to their phone or device).
The battery has been fully discharged
Start by making sure you are wearing the band in the correct placement across your chest and you have good skin contact by ensuring the electrodes are moist. You can also unsnap the sensor and then snap it back in.
Open Bluetooth settings in your phone or device and make sure it's not paired directly to the phone. Also, check to see if you have any other apps open that might have automatically paired to it.
If you verify the above, then it might be that the battery has fully discharged. The M7 can last about 200 hours of use from a full charge to fully discharged.
I'm losing connection during my workout
The most likely causes for the M7 to lose connection to your phone or other device are that either the strap is losing skin contact, or your device is out of range.
Tighten the strap to ensure that it will not move around during your workout. Add water or electrode gel to the strap to improve connectivity.
Make sure that your phone or other Bluetooth device is within 30ft of the M7. It can begin to lose connection if this range is exceeded, or if there are objects in the way of the signal.
My heart rates seem inaccurate
Inaccurate heart rates are almost always caused by poor skin contact and placement, or wearing the sensor upside down. Follow the steps listed above to impact skin contact and make sure that the Morpheus logo is facing right side up so that someone facing you could read it.